My rating is based on the business practices of Undisputed in El Cajon and not the actual gym. I signed my teenaged son up for a monthly membership. He went two times and realized it wasn’t for him. I went in to cancel his membership and the employee at the time (no longer works there now) said freezing his account is the same as cancelling but you can return without incurring a new membership fee. There were no standard forms, but literally just a handwritten note on a ripped off piece of paper. So I wrote to freeze the account until further notice. Three months later I receive a bill from the gym. They tell me now that freezing is only a courtesy, lasts 3 months and I now must pay another month in order to cancel. I spoke with the manager, Mike, who was unyielding and rude to both myself and my wife. I then spoke with the owner, Stuart, who was more respectful but insisted the extra months charge was valid. He did say that we could use the gym during that final month. Nice of him to offer to let us use the gym for the month we were forced to pay for!

So bottom line, be very cautious with this gym and their rules and contracts. Do not believe what their employees tell you as the mgr/owner only goes by the exactly what is written by you or in the contract. Also, since they don’t have any official forms for freezing or cancelling membership (very unprofessional), be careful how you write any notes about your account. All in all, we ended up paying over $500 for two visits to this gym. In my opinion, there are much better and more professional gyms available who won’t take advantage of you and provide a reasonable level of customer service.